Products & Care
What material is the jewelry made of?
Our jewelry is made from high-quality 304 or 316L stainless steel – 18 karat gold plated or in natural stainless steel color.
Is the jewelry hypoallergenic and waterproof?
Yes – our jewelry is hypoallergenic, skin-friendly, nickel-free, rust-free and waterproof.
How do I properly care for my jewelry?
• Avoid direct contact with water (e.g., when showering or swimming) if possible, especially with gold-plated parts.
• After wearing, wipe with a soft cloth to remove residues such as perfume, lotion, or sweat.
• It's best to store jewelry separately to prevent it from rubbing against other items. Feel free to use the pouches we've included for this purpose.
Personalization
Can I change the order or customize the charms or pendants?
Yes — for custom products you can specify requests such as the order of the charms in the comment field.
Can I adjust the chain length if the piece of jewelry is too big or too small for me?
No problem – simply specify the desired length in the comment field, and we will customize the necklace for you.
Shipping & Delivery
How long does shipping take?
Delivery within Germany typically takes 2-4 business days, while shipments within the EU usually take 2-8 business days. Worldwide delivery can take from 7 to 20 business days.
How much are the shipping costs and where do you ship to?
Germany: free shipping on orders over €50, otherwise €3.95
Express shipping €14.95
Europe: free shipping on orders over €50, otherwise €7.95
Express shipping €24.95
Worldwide: free shipping on orders over €50, otherwise €19.95
Express shipping €49.95
How quickly will my order be processed?
We typically process orders within 1–3 business days, after which your jewelry will be shipped. During peak seasons, such as Christmas or wedding season, processing times may vary slightly.
Which shipping providers do you use to ship the jewelry?
We ship with DHL, Deutsche Post and UPS.
Cancellation, Returns & Warranty
How long do I have to cancel my order?
You can cancel your order within 14 days. Simply send a message to our customer service via email or the contact form on our website. You can also register a return in your account. A refund is no longer possible after this period.
How long do I have to return my purchase?
You can return your purchase within 14 days of receiving the goods. To do so, contact our customer service, who will guide you through the return process.
Who bears the costs for a return shipment?
The customer is responsible for return shipping costs. Please note our return policy : Items must be returned unworn, undamaged, and in their original packaging. Contact our customer service to initiate the return process.
When will I receive my refund?
After your return has been processed, and if approved, you will receive a refund to your original payment method within 10 business days. If it takes longer than 15 days, please contact us at hello@meadory.com .
How does the statutory warranty apply?
The statutory warranty covers defects that existed at the time of delivery. Within two years of receiving the goods, you are entitled to repair, replacement, or, if necessary, a refund. Damage caused by improper use or normal wear and tear is not covered.
Is there a warranty on the jewelry?
Yes – we offer a 1-year warranty on:
- Loose pearls or gemstones
- Defective closures
- Torn jewelry
Damage caused by: is not covered
- everyday use such as bumps, falls or scratches
- Contamination or natural oxidation
- Wear and tear of the plating on stainless steel jewelry
Payments, discount codes & vouchers
How can I pay?
At Meadory you can conveniently choose between several payment methods:
• PayPal – fast, secure and uncomplicated
• Credit card – Mastercard, Visa or American Express
• Instant bank transfer – directly from your bank account
• Purchase on account – pay flexibly after receiving your order.
All payments are SSL encrypted and therefore absolutely secure.
How can I redeem discount codes or a voucher?
Discount codes and vouchers can be redeemed in the lower section at checkout. They cannot be combined with each other.
Can discount codes be combined?
Discount codes cannot be combined. Cash payment is not possible.
How long is my voucher valid for?
Your voucher is valid for 3 years.
About Meadory
What does Meadory stand for?
Meadory was founded in Hamburg in 2024 – born from the desire to create jewelry that feels authentic.
I wanted to design pieces that not only look beautiful but also reflect something within you – your personality, your little quirks, your way of seeing the world.
Each collection is created with a great deal of time and dedication. We handcraft necklaces, bracelets, earrings, and charms – pieces that can be collected, combined, and worn for years to come.
Meadory is for those who dream. For everyone who follows their own path – and wants to make it visible.
Is Meadory sustainable?
Meadory was founded in Hamburg in 2024 – born from the desire to create jewelry that feels authentic. I wanted to design pieces that not only look beautiful but also reflect something within you – your personality, your little quirks, your way of seeing the world. Each collection is created with a great deal of time and dedication. We handcraft necklaces, bracelets, earrings, and charms – pieces that can be collected, combined, and worn for years to come. Meadory is for those who dream. For everyone who follows their own path – and wants to make it visible. takes a sustainable approach to jewelry production.
Materials: The jewelry is made from high-quality stainless steel, a durable and robust material that is 100% recyclable. Stainless steel is characterized by its resistance to rust and wear, which extends the lifespan of the jewelry and thus reduces waste.
Packaging: The packaging is made from recycled materials, which promotes reuse and reduces the environmental footprint.
By combining durable materials and environmentally friendly packaging, Meadory helps to conserve resources and act more sustainably.
Can I, as an influencer or creator, collaborate with Meadory?
If you love jewelry, have more than 1,000 followers, and regularly post engaging content, you can apply for a collaboration with Meadory. Simply send a message via the contact form on the website or by email to hello@meadory.com and introduce yourself and your ideas for joint projects.