Refund policy

Returns

Returns should be sent to:

Meadory
Missundestraße 42
22769 Hamburg
Germany
Email: hello@meadory.com

Cancellation Policy

We offer a 14-day return policy. This means that you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, you can contact us at hello@meadory.com or submit a return request through your customer account.

You are responsible for the return shipping costs.

Please note that returns must be sent to the following address:

Meadory, Missundestraße 42, 22769 Hamburg, Germany

Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at hello@meadory.com.

Refunds

We will notify you once we have received and processed your return and inform you whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@meadory.com.

Damage and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return
Unfortunately, we cannot accept returns of sale items or gift vouchers.

Exchanges
Returning the item you received is the quickest way to get the item you want. If the return is accepted, you can purchase the new item separately.

European Union – 14-Day Right of Withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason, provided the goods are shipped to the European Union. As described above, the item must be in the same condition as when you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.